Contact Us! We're here to help.
Have a Question?
Send us your message, and we'll have a representative reach out to you.
We are happy to serve you. Whether it be confirming the time of the inspection or questions after the fact or further clarification on your report, we are happy to assist you. Please email us here or you can call us at 217-841-7311.
Office hours are 8:00am-7:00pm CST Mon-Fri and 9:00am-12:00pm CST Sat.
issues after the inspection
As you know, we can only comment on the condition of the home at the time of the inspection. We cannot predict or guarantee the future performance of anything we inspect. We are confident our report reflects the conditions of the home at the time of the inspection.
We all know that things can break or not work properly after the inspection. At AA Marshall, we strive to eliminate the amount of out of pocket costs our clients incur. That is why we go way above and beyond during the home inspection with free thermal imaging, and we also secure warranty protection for you through Residential Warranty Services, Inc. (RWS). AA Marshall is not the warranty company, and we have no control over what RWS covers and does not cover. AA Marshall secures these warranties to protect our clients after the inspection, and it is our hope these warranties will be of benefit to you.
When you chose AA Marshall for your inspection you are automatically eligible for a limited 90 Day Home Warranty, 90 Day Mold Warranty, 90 Day Sewer Line Warranty, Five-Year Roof Leak Warranty, and One-Year Structural Warranty. These warranties are free to you and the policies can be viewed under the Warranty Tab.
We are also a dealership for RWS’s 12 month policy. When you purchase a 12 month policy, RWS gifts you 6 months free coverage making your policy an 18 month policy. If you have purchased one of these policies, you will use the same process to submit your claim.